Datamark, Inc. announced today the opening of a 160-seat multichannel bilingual customer contact center to provide customer support for a leading U.S. rebate fulfillment company.
The customer contact center will be located in Juarez, Mexico, home to one of Datamark's business-services facilities. The contact center will handle inbound phone calls, as well as email and web chat services to serve customers with inquiries about rebate submissions.
The contact center is a multi-year, multi-million dollar project that will be established in phases. The first phase is now underway. Once fully operational, the contact center is expected to employ approximately 160 customer-service representatives.
"We are pleased to build upon our established multichannel customer contact center operations by delivering a new bilingual contact center for one of the biggest names in the rebate fulfillment industry," said Datamark President Bill Randag. "Our presence in the Paso del Norte region of the U.S. allows us to recruit a highly skilled, tech-savvy bilingual workforce that can deliver excellent service through every channel customers use today, including phone, email, web chat and social media."
Datamark got its start in 1989 by providing manual data-entry services to large enterprises. The company now offers a large portfolio of business services, including the management of offsite and onsite large-scale digital mail centers, high-volume backfile scanning and digitization services and business process transformations using state-of-the-art workflow automation platforms. Datamark operates business-services facilities in the U.S., Mexico and India.
"We continue to broaden our spectrum of global business services for Fortune 500 companies, government agencies and other large enterprises with high-skill, high-complexity business services for every industry," Randag said. "We're delighted to bring significant business activity and employment opportunities to the Paso del Norte Region, and we're looking forward sharing more good news in 2013."
Datamark, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing, document management and multichannel customer contact centers for Fortune 500 firms and other large organizations. Headquartered in El Paso, Texas, Datamark employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at Datamark's Outsourcing Insights blog at http://www.datamark.net/blog.