Tommy Gonzalez's bio, resume, speeches on video. Gonzalez is the person El Paso's mayor and City Council would like as the city's next city manager.

Tommy Gonzalez says goodbye at Irving Chamber mixer

Then-Irving, Texas City Manager Tommy Gonzalez accepts the Malcolm Baldrige National Quality Award

The following bio and resume was posted this spring as an attachment at a speaking engagement Gonzalez was a part of:


Mr. Gonzalez was appointed Irving City Manager in May 2006 and served till December 2013. He managed a $500 million city budget and more than 2,100 city employees. Under Mr. Gonzalez’s leadership, Irving became the first city in Texas to adopt the use of Lean Six Sigma to find breakthrough improvements in the services provided to its customers.

The City of Irving has saved more than $44 million and 50,000 hours in productivity through the use of Lean Six Sigma. During his tenure, a major 14 mile rail extension of the Dallas Area Rapid Transit system was constructed. A key component of a regional rail expansion leading the growth of DART’s network and connect to DFW by 2014.

Innovative leadership and programming has led to state and national recognition for the City of Irving.

In 2011, the City of Irving made history by becoming the first municipality to receive the highly esteemed Texas Award for Performance Excellence from the Texas Quality Foundation.

In 2012, following the success of the Texas Award for Performance Excellence, the City of Irving was named a recipient of the 2012 Malcolm Baldrige National Quality Award—the nation’s highest Presidential honor for performance excellence. Irving is the largest city to ever receive the Baldrige Award, and is only the second municipal recipient in the program’s 25-year history.

The City of Irving has also received a double AAA bond rating from Moody and Standard and Poors for the last six years. Irving was ranked by Bloomberg Businessweek as one of its Top 50 “Best Places to Live” and by 24/7 Wall St. as one of the Top 20 Best Run Cities in America.

Despite the sluggish economy, the City of Irving has had much economic development success, in large part due to the model partnership the city shares with the Greater Irving-Las Colinas Chamber of Commerce, DART, and the DFW Airport. This partnership lead to over 20,000 new jobs and retaining 14,000 in the last 7 years. In addition, more than $1 billion of taxable investment was added to the community. In a relatively short amount of time, the city’s appearance has experienced a facelift with corridor enhancements, the removal of substandard structures and strengthened code enforcement.

Moreover, Irving has realized a historical crime rate decrease for eight consecutive years with an overall 43% reduction in violent crime.

Mr. Gonzalez is often invited to speak at national conferences and some of his recent speaking engagements have been the U.S.-Mexico Economic Recovery and Stability 2011 Conference (Washington, D.C.), Succession Planning and Human Capital Innovation Conference (Washington, D.C.), Texas Municipal League Conference, the International Conference on Lean & Six Sigma (Orlando, FL), Puerto Rico Small Business & Development Center (San Juan, PR), Quality Quest Conference (Austin, TX), and Quest Conference -Malcolm Baldrige Award Conference (Baltimore, MD) Prior to joining the City of Irving, Gonzalez was Assistant City Manager in Dallas, City Manager of Harlingen, and served in a number of positions with the City of Lubbock, including President of a TransportationTrade Corridor Coalition and Deputy City Manager.

Gonzalez served in the U.S. Army for 22 years and achieved the rank of Lieutenant Colonel. During his time in the U.S. Army, Gonzalez was deployed throughout the world. He earned a master’s degree in public administration from Texas Tech University in Lubbock, Texas and a bachelor’s degree from Eastern New Mexico University in Portales, New Mexico.

In 2012, he was recognized as an Eastern New Mexico University outstanding distinguished alumnus. In 2013, Texas Tech University honored him as an outstanding distinguished alumnus. Gonzalez is also a certified Lean Six Sigma Black Belt from the University of Texas at Austin. Gonzalez considers his greatest accomplishment to be his beautiful family – wife Sandy and sons Sagen and Sager.

CAREER ACCOMPLISHMENTS: -Proven results-oriented, strategic leader with more than 22 years of experience managing large budgets and staffs

-Winner of the 2012 Malcolm Baldrige Award, the nation’s highest presidential award for performance excellence, for the City of Irving

-Achieved double AAA Bond rating for seven straight years for City of Irving -Initiated savings of more than $44 million, absorbed $30 million in expenditures, and saved 50,000 staff work hours

-Extensive experience leading water, sewer, and sanitation departments. Lead the water department to “Best Utility in Texas” and “Outstanding Municipal Utility” awards for two consecutive years. Devised a plan to extend the life of the landfill by 70 years.


- Expert in Lean Six Sigma (black belt) and extensive experience in quality and performance excellence (Texas Award for Performance Excellence Recognition & Malcolm Baldrige Recognition). Proficient in process improvement strategies, senior management staff supervision, coalition building, negotiations, organizational analysis, financial management, budget preparation, policy formulation and implementation, and securing funds at federal and state legislative level.

- In depth knowledge of municipal administration and finance, large infrastructure project management, electric utilities management, water and sewer management, recreational facilities, construction of jogging & hiking trails program, and outstanding relationships with local, state, and federal organizations and elected officials.

- Strong strategic planning and implementation skills, excellent marketing and interpersonal skills, customer service orientation.

- Bilingual, fluent in Spanish, expert in multicultural relations. Decorated military veteran.


- City Manager, Irving, Texas, May 2006 to Present

Serve as the Chief Executive Officer for a city of 216,000 residents and more than 2,100 employees. Responsible for $500 million budget and the operations of the municipality on a day-to-day basis and a long range planning. Under the leadership of Gonzalez, the City of Irving has developed and implemented an organizational strategic plan, attained the lowest crime rate in recorded history with continued declines over seven years, received a double AAA bond rating from Moody’s and Standard and Poor’s, earned the Dallas Business Journal’s “Best Places to Work”, was named one of the Top 20 Best Run Cities in America by 24/7 Wall St., is the first city to receive the Texas Award for Performance Excellence from the Texas Quality Foundation, the second municipal recipient of the prestigious Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence, and is also the first city in Texas to successfully implement Lean Six Sigma, saving the city over $44 million.

- Assistant City Manager, Dallas, Texas, September 2005 to May 2006

Supervise Staff; Accountability for the 13,000 plus employee organization. Responsible for Risk Management, Human Resources, Payroll, Safety, Efficiency Division, Facility Management, Fleet Management, Power Contracts, and the Office of Environmental Quality. Served as the liaison to the Civil Service Division.

- City Manager, Harlingen, Texas, April 2004 to August 2005

Managed 25 city departments. Developed the city’s first Strategic Plan that served as the foundation to upgrade the city’s bond rating and improve customer service. Implemented a contract management program, increased revenues by developing new revenue streams, developed a cost recovery program, increased pay for police and fire personnel, and developed a capital projects monitoring and implementation program.

- Interim City Manager, Lubbock, Texas, February 2003 to January 2004 Managed a $300 million dollar budget and balancing a $35 million budget deficit while cutting the property tax rate by 10 cents. Developed, with Council input, a Strategic Plan that guided city staff during the interim management period.

Liaison to Economic Development Corporation. Improved internal controls by developing performance measures.

Initiated customer service program that improved perception of city government. Created forum for citizen involvement thru a Policy Review Committee, Ordinance Review Committee, and Budget Review Committee.

-Deputy & Assistant City Manager , Lubbock, Texas, March 2000 to February 2003

Responsible for managing the Health Department, Animal Services, Community Development, Housing Division, Environmental and Inspection (Codes) Services, Civic Center Department, Coliseum Department, Auditorium Department, Public Libraries, Parks & Recreation, Golf Course, Capital Improvement Program Implementation, Public Arts Programs and Facilities, and Federal Legislative Services.

- Ports-to-Plains President, Lubbock, Texas, January 1997 to February 2000

Worked with 15-member board from four states and three countries. Grew a coalition well over 30 cities and counties, and a total of 47 organizations. Assisted in obtaining specific legislative language that designated route at state and federal level, from the Mexican border to Denver, Colorado. This effort entailed working closely with local, state, and federal elected officials. Positioned the Panhandle, West Texas, and South Texas to receive over $180 million. Acquired funds at federal level totaling $30 million. At request of the Board, served as the Ports-to-Plains Ex-Officio Board member responsible for Legislation and Liaison to Mexico. Served in this capacity from March 2000 to February 2003.

- Managing Director of Civic Services, Lubbock, Texas, October 1997 to February 2000

Responsible for managing the Civic Center, Coliseum, Auditorium, Public Libraries, Parks and Recreation, Golf Course, Improvement Program Implementation, and Public Arts Programs. Special projects assigned by City Manager such as Ports-to-Plains Corridor and federal legislation. Negotiated contract with minor league hockey franchise and negotiated several packages with Texas Tech University. Worked as the liaison to the Convention & Visitors Bureau and Economic Development Corporation. Exercised cost avoidance/revenue enhancement programs yielding $5 million to city.

- Assistant to the City Manager, Lubbock, Texas, December 1995 to November 1996

Assisted City Manager with day-to-day operations. Supervised five full time personnel and 10 interns that were assigned throughout the organization.

- City Council Chief of Staff , Lubbock, Texas, November 1994 to November 1995 Provided administrative support to Mayor and City Council. Supervised nine person staff. Provided coordination between City Manager and City Council. Worked closely with business groups, neighborhood groups, and assisted in establishing multiple coalitions to further the Mayor & Council objectives.

- Budget Analyst, Lubbock, Texas, July 1993 to November 1994

Responsible for assisting in preparation of City of Lubbock’s budget of $200 million. Completed projects for senior management consisting of financial analysis, revenue manual preparation, departmental budgets coordination, quarterly operations monitoring, and capital project reports.

- Assistant Director of Communication Services, Lubbock, Texas, April 1993 to June 1993

Prepared and maintained budgets for three departments within the communications division. Obtained experience in emergency management and preparedness training.

- Management Assistant in City Manager’s Office , Lubbock, Texas, July 1991 to March 1993

Experienced in several city departments through completion of assignments and projects in day-to-day operations. Managed city rental property and Building Services Division budget.

- Graffiti Removal Coordinator, Lubbock, Texas, June 1991 to July 1991

Responsible for supervision of 21 staff members and the community development program budget. In first year, graffiti was removed from 220 sites, six houses, and 10 homes for the elderly and disabled were painted. The program was implemented in five other cities and recognized in a state publication (Texas Innovation Group newsletter).


- Lieutenant Colonel/US Army Reserve, Lubbock, Texas, February 2010 to January 2012 (retired)

Commanded a Battalion of Civil Affairs soldiers under the special operations command. Served as 5th Battalion Commander. Formerly, Military Intelligence Officer of 413th Civil Affairs Battalion managing security clearances for battalion. Conducted top-secret security briefings for battalion. Served as Training Officer, Executive Officer, and Master Fitness Trainer. Served multiple deployments in Central and South America for special operations command.

Major & Captain for US Army Reserve, Lubbock, Texas, June 1996 to June 2010

Served deployments in South America as liaison to military commanders. Also, served in Bosnia Herzegovina as the Senior International Officer for the U.S. Military in Multi-National Division Southwest in the British sector. Assisted in creating several hundred jobs and redeveloped over 100 businesses and 75 schools in 8 major Bosnian cities.

- International Liaison Officer for Multi-National Division Southwest, Banja Luka, Bosnia Herzegovina, December 1996 to September 1997

Liaison to military battle groups, international financial institutions, and administration of humanitarian aid projects. Worked closely with Ministers (Ministers of Finance, Agriculture, etc.) in Bosnia, some of which were with the old regime. Primary focus was to assist in the rebuilding of the nation’s infrastructure and creating job opportunities for the local populace. Several hundred jobs were created during this 10-month period in Bosnia.

- 1st Lieutenant for US Army Reserve, Lubbock, Texas, June 1991 to May 1996

Served deployments in South America as liaison to military commanders. Link between Mayors and city leaders and provided recommendations to commander on interfacing with local populace, infrastructure, and social matters related to commander’s areas of operation.

- 2nd Lieutenant for US Army, Saudi Arabia, Kuwait, Iraq, December 1990 to May 1991

As the Enemy Prisoner of War (EPW) Team Chief, supervised the search and processing of EPWs. Responsible for transporting EPWs from the battlefield to EPW camps.


- University of Texas, Austin, Texas

Black Belt in Lean Six Sigma, January 2010

-Texas Tech University, Lubbock, Texas

Masters of Public Administration, August 1995

-Eastern New Mexico University, Portales, New Mexico

Bachelor of Science, May 1990


- 2013-2018 Quality Texas Foundation Board of Directors

- 2013 Texas Tech University Outstanding Distinguished Alumnus

- 2013 U.S. Hispanic Chamber of Commerce Distinguished Quality Award for Malcolm Baldrige Award

- 2012 Eastern New Mexico University Outstanding Distinguished Alumnus

- 2011-2017 Member of Texas Risk Management Board

- 2010 U.S. Hispanic Chamber of Commerce Hispanic Leadership Award

- 2009-2010 Dallas Business Journal’s Minority Business Leader Award

- 2007-Present Member of Greater Irving-Las Colinas Chamber of Commerce Board

- 2000-2001 4th Corps Chairman

- 1999 Volunteer Services Board

- 1995 PI ALPHA ALPHA Honor Society

- 1995 Lubbock United Neighborhood Association Board

- 1994-1999 4th Corp Steering Committee

- 1993-1996- Lubbock Credit Union Board

- 1993-1996 LISD Foundation Excellence Board

- 1992 Clarence E. Ridley Scholarship Recipient


- Command and General Staff College, 2007

- Combined Armed Services Course, December 1999

- Civil Affairs Officer Advanced Course, August 1994

- Master Fitness Trainer Certification Course, June 1993

- Military Police Officer Basic Course, December 1990

-Civil Military Operations Course, August 1989


- Army Service Ribbon

- 2 Army Commendation Medals

- National Defense Medal

- 2 Overseas Medals

- Kuwaiti Liberation Medal

- Southwest Asia Medal

- 3 Four Year Service Ribbons

- Armed Forces Service Ribbon

- Expert M-16 Rifle Medal

- Expert 9MM Medal

- NATO Medal

- Armed Forces Achievement Medal with M Device

- Joint Services Medal


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