Data breach affects some El Paso Electric Customers


EL PASO, Texas - The personal information of El Paso Electric customers who use the mobile payment application, MobilePay, may have been compromised as a result of a data breach, the utility announced Wednesday.

TIO Networks USA, Inc. notified El Paso Electric  that it discovered unauthorized access to locations on the TIO network that stored the personal information of some customers of TIO clients, including some El Paso Electric customers.

EPE told ABC-7 TIO Networks is a third-party provider of mobile payment applications and other payment technologies for many companies, including El Paso Electric's mobile payment application, MobilePay. 

TIO discovered the breach November 10, 2017 and informed EPE on November 27, 2017, EPE said.

TIO began mailing notices to El Paso Electric customers on December 23, 2017. El Paso Electric will not confirm how many people were affected but did tell ABC-7 TIO sent letters to more than 16,000 EPE customers in Texas and Southern New Mexico.

The personal information stored in the network locations breached include customer name, address, utility account number, bank account number, and bank routing number. 

"The incident did not involve El Paso Electric's systems or other payment solutions in any way," the utility said in a news release.

EPE said TIO is paying for credit monitoring services for 12 months. For additional information relating to the TIO Network incident, customers can visit the TIO website,, or call the TIO at 1-855-272-6796.

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