by ABC-7 Reporter/Anchor Ken Molestina

EL PASO, Texas -- It was a real-life nightmare for an El Paso family that says they were shot at and attacked during a weekend visit to Juarez.

The Quiroz family said they were visiting family and driving through the Las Torres neighborhood in the east part of the city when they were ambushed.

Virginia Quiroz, who was sitting in the front passenger's seat, said, "when we hear the gun shots there was nothing that could go through my mind than my kids."

The mother of two said several men tried to carjack them and one of the assailants shot at their car three times.

One of the bullets lodged in the door frame just inches from where she was sitting.

It was at that moment that her husband put the car in reverse and they rammed their way out of the ambush while the entire family inside the Ford Focus ducked their heads.

Quiroz said the most shocking part following the incident was that she was practically ignored when she tried to tell police in Juarez.

"I don't understand why they never showed up to what was happening," said Quiroz.

After more than an hour of waiting for police she said she flagged down an officer passing through who simply told her to put putty on the bullet hold and go about their day.

The brush with death has the family so scared they are vowing not to return to El Paso's sister city.

---

The U.S. Consulate issued the following advisory on Feb. 26 about how to avoid becoming a victim of a carjackings and how to respond to the situation:

This warden message is being issued to offer advice to American citizens residing in or visiting the Mexican state of Chihuahua of how to avoid becoming a victim of carjacking and how to respond in this situation. The current Travel Alert for Mexico noted that there were 1,650 reported carjackings in Ciudad Juarez in 2008.

Carjacking prevention tips:

• Always keep your car doors locked and windows up while driving.

• Vary your routes and times during routine outings.

• When stopped in traffic, leave enough room between vehicles to maneuver and escape, if necessary.

• If traveling out of town, use toll roads if available.

• Limit travel outside of the city after dark. If you do travel out of town at all, inform someone where you are going and when you can be expected to return.

• Keep your house keys separate from your car keys, in the event you have to give up your vehicle to carjackers. Where possible, keep original documents and vehicle registration/id information in a safe place, rather than inside your vehicle.

• Always park in well-lighted areas. Use paid parking lots where available

• As you walk to your car be alert to suspicious persons sitting in cars or loitering nearby.

• Follow your instincts if they tell you to walk/run away to a safe place.

• As you approach your vehicle, look under, around, and inside your car before getting in.

• If safe, open the door, enter quickly, and lock the doors.

• Don't be a target by turning your back while loading packages into the car.

• Make it your habit to always start your car and drive away immediately.

• Teach and practice with your children to safely enter and exit the car quickly.

If you become a victim of a carjacking, the following is recommended:

• Don't resist. Cooperate immediately and fully.

• Stay calm, put up your hands and comply with the carjackers demands.

• If you have a young child strapped in a car seat, try not to panic and immediately alert the carjackers of the child's presence. Advise them that you are going to get your child out. Pre-instruct older children to quickly exit the vehicle if told to do so by parent or guardian.

• If you have a vehicle with an automatic transmission, consider turning off the vehicle while in Drive (make sure the parking brake is engaged). This action might buy you a few extra seconds to get your child out while the carjacker attempts to start the vehicle without knowing the car is in Drive (most vehicles will not start if the transmission is in Drive mode). Note: This action should only be used as a last resort to buy you a few extra seconds to remove a child from a car seat. Be aware that it could also provoke or enrage the carjackers if they believe that you are not complying with their demands.

• When feasible, immediately call 066

Your goal is to survive the incident without being injured or killed. Property and valuables can be replaced.